支持Support

有问题先看下面的常见问题；还解决不了就直接找我 —— 购买、退款、使用上的事都可以问。 Check the FAQ below first; if that does not help, just write to me — purchases, refunds and everyday questions are all fine.

常见问题Frequently asked questions

连不上服务器怎么办？I cannot connect to my server

• 先看 App 里那句中文报错 —— 它按原因分了几类：地址解析不了 / 端口不通 / 密码不对 / 服务器没响应 Read the error message in the app first: it separates "cannot resolve the address", "port refused", "wrong password" and "no response"
• 确认地址、端口、用户名写对了（默认端口 22）Double-check address, port and username (default port is 22)
• 如果服务器只允许密钥登录，请在编辑服务器时导入私钥（OpenSSH 格式） If the server allows key authentication only, import your private key (OpenSSH format) when editing the server
• 连局域网机器（`192.168.x.x`）时，系统会问"本地网络"权限 —— 要允许 For LAN hosts (192.168.x.x) the system asks for Local Network permission — allow it

提示"服务器指纹变了"是什么意思？What does "the server fingerprint has changed" mean?

这是安全提醒：服务器换了密钥（比如重装系统），也可能是有人在中间冒充它。 如果你确定是重装的，就点继续；不确定就先别连，换个网络或找懂的人看一眼。 It is a security warning: the server's key changed (a reinstall, for example) — or someone may be impersonating it. If you are sure it was reinstalled, continue; if not, do not connect and ask someone to take a look.

手机上切到别的 App，回来就断线了On my phone the session drops when I switch apps

这是 iOS 的系统规则（后台不给长时间保持网络连接），不是 App 的毛病。回来后 App 会自动重连。 要跑长时间任务（编译、备份、下载大文件），请在服务器上用 tmux / screen / nohup —— 这样即使断线任务也继续跑。 That is an iOS rule (background apps cannot keep a long-lived network connection), not a bug in the app: it reconnects automatically when you come back. For long jobs (builds, backups, big downloads) use tmux / screen / nohup on the server, so the job survives a disconnect.

大文件传到一半断了，要重来吗？A large transfer was interrupted — do I start over?

不用。断点续传：中断时留下的临时文件会保留，下次传同一个文件时自动接着传（关掉 App 再打开也一样）。 只有你主动点「取消」时才会清掉那些临时文件。 No. Transfers are resumable: the partial file is kept, and transferring the same file again continues from where it stopped — even after quitting and reopening the app. Only when you cancel a transfer are its temporary files cleaned up.

我的密码存在哪？安全吗？Where are my passwords stored? Is that safe?

密码和私钥存在系统钥匙串里（iOS / macOS 的加密存储），不写明文文件、不跟着导出走、不上传。 服务器列表存在 App 沙盒里。详见隐私政策。 Passwords and private keys live in the system keychain (the encrypted store on iOS / macOS): no plain-text file, not included in exports, never uploaded. The server list sits in the app sandbox. See the privacy policy.

换电脑 / 重装了，怎么把服务器列表搬过去？New Mac or a reinstall — how do I move my server list?

在旧机器上「设置 → 数据 → 导出服务器列表」，把文件存到「文件」App 或 iCloud 云盘；新机器上「导入服务器列表」。 ⚠️ 导出的文件不含密码（钥匙串不跟着文件走），所以每台机器的密码要重新输一次；导入是合并式的，不会删掉你已有的服务器。 On the old machine use Settings → Data → Export Server List and save the file to Files or iCloud Drive; on the new one, Import Server List. Exports never contain passwords (the keychain stays put), so each machine needs the passwords once. Importing merges — it never deletes existing servers.

AI 助手说没有 Key / 用不了The AI assistant says there is no key

AI 助手是自带 Key的：需要你自己到模型服务商开通 API，把 Key 填进「设置 → AI 助手」。 我们不提供模型服务、也不卖额度。⚠️ 中国区版本不提供这个功能。 The assistant is bring-your-own-key: obtain an API key from a model provider and enter it under Settings → AI Assistant. We do not provide models or sell credits. ⚠️ Not available in the China mainland version.

怎么再看一遍新手引导？How do I see the intro again?

「设置 → 关于 → 再看一遍新手引导」。 Settings → About → Show the intro again.

系统要求Requirements

• Mac：macOS 15 或更新 · iPhone / iPad：iOS / iPadOS 17 或更新 Mac: macOS 15+ · iPhone / iPad: iOS / iPadOS 17+
• Mac 版是沙盒应用：不读 ~/.ssh/config、不用 ssh-agent The Mac version is sandboxed: it does not read ~/.ssh/config and does not use ssh-agent

退款Refunds

通过 App Store 购买，退款由 Apple 处理：在 reportaproblem.apple.com 提交即可。有疑问也可以先问我。 Purchases go through the App Store and refunds are handled by Apple at reportaproblem.apple.com. Feel free to ask me first if anything is unclear.